Maintenance as a Service
Our Maintenance as a Service (MaaS) relieves your company of the complex organization of IT maintenance.
We provide clarity over your costs, streamline your administration, and connect you with the service providers that truly suit your needs. As your central interface, we ensure transparency, optimize your maintenance contracts, and reduce overall costs – while maintaining or even improving service quality.
This saves you valuable time, conserves your resources, and allows you to fully focus on your core business. Our tailored solution guarantees seamless, worry-free IT maintenance.
Wir optimieren Ihre IT-Hardware-Wartung durch Vertragsmanagament und unabhängige Prüfung - für reibungslosen Betrieb und Kostensenkung
Recording
Phase 1
Recording of existing maintenance contracts in the EWS database, specifically designed for IT maintenance. Inventory is conducted for the entire IT infrastructure.
Optimization
Phase 2
Consolidation of existing contracts. SLA checks, term adjustments, cross-checking data center inventory against contract details, and economic optimization. Development of hybrid models, also for globally operating customers.
Administration
Phase 3
Ongoing, proactive review of the contract portfolio and administrative handling of additions and removals on behalf of the client.
Our phase model
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Individual Customer Portal
Tailored to your project requirements, we provide transparency and control over maintenance contracts, tickets, or projects—all via intuitive dashboards.
Individual overview: Customizable portal for insights into contracts, assets, or tickets.
Full control: Intuitive dashboards for informed analyses and decisions.
Flexibility: Tailored to your specific requirements and projects.
Case Study
Starting point
German mid-sized company with 23 locations worldwide, 12 different manufacturers, and more than 15 service partners.
Goal
The primary goal of the project was to reduce costs while simultaneously consolidating suppliers. This was to be accompanied by a simplification of administrative processes.
Result
Collaboration with service partners was reduced from over 15 to three strategically selected partners. This led to closer cooperation and improved control. The project was also implemented in a hybrid model that included both manufacturers and the open market for service providers. This flexibility enabled optimal resource utilization. Additionally, a standardized framework agreement with a five-year term was established. This contract provided price stability for the entire term, supplemented by SLAs, penalties, and a probationary period. Finally, the EWS database was utilized to enhance transparency and control over processes.