THE
Service
only
Company

claus-grunstaudl-604904-unsplash.jpg

WE HAVE SPECIALIZED IN CONSULTING, PROCUREMENT AND ADMINISTRATION OF TAILOR-MADE MAINTENANCE SERVICES.

 
 

Choose your Start-, End dates and define important CRITERIA for your individual maintenance contract.

 

we will find a service-partner, that matches your needs.

 

take advantage of special, one time offerings.

 

choose your FAVORITe Model from our RECOMMENDATIONS.

We search for the Service-Partner on the market, who has the perfect offering for your individual needs. You will benefit through transparency, noticeable ease of administration and distinct optimization of costs.

As experts in maintenance we posses over 30 years of experience within the industry and maintain an international network on decision maker level, that we utilize to your benefit.

Less
counter-parts

WE create INDIVIDUAL concepts, of which you choose the one that fits you MOST.

molly-porter-15117-unsplash.jpg

Maintenance
as a Service

THE THREE Phase Modell

 
 

PHASE 01

INVENTORY

TECHNICAL AUDIT

Inventory of maintenance contracts. Recording of hard- and software infrastructure in our own data base, optimized for the use in daily business. Collection takes place independently in regards to manufacturers, containing Data Center, Network, Point of Sales + Mobile.

 

Phase 02

OPTIMIZATION

BUSINESS RECOMMENDATION

Consolidation of existing contracts. SLA- Checks, duration adjustment, comparison of DC-Inventory vs. content of contracts and economical optimization. Likewise (public) bidding and benchmarking.

 

Phase 03

ADMINISTRATION

CONTRACT EXECUTION

Takeover of administrative responsibility for entire stock of maintenance contracts. Also ongoing review of expiration dates and expiration of warranties, as well as execution of booking and out booking on behalf of principal. Finale decisions and contract sovereignty stays with the principal.

ONE date

CHOOSE YOUR start- And Enddate OF YOUR MAINTENANCE CONTRACTS individually.

jens-kreuter-449437-unsplash.jpg

PROJEcT- aND PROcESS Description

 
 

Your time effort in Phase 01

1 DAY

INVENTORY

TECHNICAL AUDIT

Phase 01 starts with a kick-off meeting for the involved departments. Any desired scenario and technical requirements for individual product groups are defined. Finally, you will receive an action recommendation from us.

 

your time effort in Phase 02

2 HOURS

OPTIMIZATION

BUSINESS RECOMMENDATION 

In phase 02 the action recommendation we have given will be implemented. Consolidations and hybrid models are identified. And in consultation with your departments, preferences regarding the composition of the maintenance contracts to be optimized are implemented.

 

your time effort in Phase 03

1/2 HOUR

ADMINISTRATION

CONTRACT EXECUTION 

Service contract updates and derecognitions, inventory updates, and proactive checks about expiring hardware in Phase 03 do not tie up any significant resources. We take the administrative responsibility, while the contract is still yours.

 

use cases

Exemplary two projects, that we successfully implemented last year.

 

01

Going-in position

German middle size company with 23 offices worldwide, 12 different manufacturers and more than 15 service partner.

OBJECTIVE

Reduce costs and consolidate suppliers, while also simultaneously ease administration.

RESULT

3 service partner for global service in a hybrid model between OEM/ free market.
Consistent frame agreement with 5 years duration, with consistent T‘s & C‘s and price fixing for 5 years incl. flexible SLA‘s for every machine. Contractual penalty, probation and usage of EWS data base, outsourcing of administration and significant reducing of costs (about 20%).

 

02

GOING-IN POSITION

German retailer with different DC-locations, internationally too. IT-network and branches are serviced by more than 12 contractors. Ongoing massive change within group and within corporate culture.

OBJECTIVE

Reduce costs and consolidate suppliers, while also simultaneously ease administration. Solution for maintenance within transition / short-time solutions.

RESULT

2 service partner, with consistent contracts containing a maximum of flexibility. No duration fixation for single machines and cost reducing about 15 %.

 

YOU WOULD LIKE TO GET A TAILOR MADE OFFER?
DO YOU HAVE QUESTIONS ABOUT OUR SERVICES?

Leave us a message today.

Name *
Name